AQONWalletNon-custodial USDT wallet
Account & Data Deletion
Account & Data Deletion

AQON Wallet Account & Data Deletion

Effective date: 2026-07-01

AQON Wallet is a self-custody wallet; users can delete their wallet and data directly in the app at any time.

On this page
  1. Delete Directly in the App (Recommended)
  2. Requesting Additional Deletion of Data Remaining on Servers
  3. Data That Is Deleted / Data That Cannot Be Deleted
  4. Contact

Delete Directly in the App (Recommended)

  1. Open the app → go to Settings
  2. Select Remove Wallet
  3. Re-confirm your 6-digit PIN
  4. Upon confirmation, the following are performed:
    • Device unbind — the server unlinks and deletes this device's binding and push-token information
    • Complete deletion of on-device data — all data in secure storage, including the seed phrase, private key, PIN, backup password, and app settings, is permanently deleted

⚠️ Be sure to back up your seed phrase (12 words) before deleting. After deletion, the Company cannot recover it for you.

Uninstalling the app from your device also removes the on-device data.

Requesting Additional Deletion of Data Remaining on Servers

The "Remove Wallet" action above removes on-device data and device-binding information. If you also want to delete information that may remain on servers (e.g., handle/profile, chat messages), please request it below.

  • Email: help@aqonwallet.com
  • Subject: [AQON Data Deletion Request]
  • Include in the body: wallet address (or handle), and the details of your request
  • Identity verification: because wallet addresses and handles are public information, to protect users from impersonated requests, the Company may ask you to prove you are the actual owner of the wallet via a wallet signature (signing with your private key). Requests for which ownership cannot be verified may be declined. (The in-app "Remove Wallet" action is already authenticated, so no separate verification is required.)
  • Processing time: after identity verification, we will process within 30 business days and reply with the result.

Data That Is Deleted / Data That Cannot Be Deleted

Deleted

  • All on-device data (seed, private key, PIN, backup password, settings)
  • Device-binding information and push tokens on the server
  • (Upon request) handle/profile, chat messages, etc. on the server

Cannot be deleted

  • Transaction history and wallet addresses recorded on the blockchain (TRON) — due to the intrinsic nature of a public distributed ledger, no one can delete them.
  • Records subject to a legal retention obligation — destroyed after the mandatory period elapses.

Contact